Serna Technical Center Inc. - Privacy Policy
PRIVACY NOTICE
Last updated: March 4th, 2025
Thank you for choosing to be part of our community at Serna Technical Center (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected]
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
When you visit our website https://sernatechcenter.com/inicio, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services. This privacy policy applies to all information collected through our website (such as https://sernatechcenter.com/inicio), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services"). Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
SMS Consent (How It’s Obtained & How It’s Used)
We collect SMS consent when you voluntarily provide your mobile number and explicitly agree to receive text messages from us. Consent may be obtained through our website forms, landing pages, online appointment forms, paper forms, or by texting a keyword to our business number. When you opt in, we may send you SMS messages related to our services, including appointment confirmations and reminders, updates you request, customer support messages, and occasional promotional or informational messages. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP, and you can get help by replying HELP. Your SMS consent is not a condition of purchase. We do not sell or share SMS consent with third parties for their marketing purposes.
TABLE OF CONTENTS
WHAT INFORMATION DO WE COLLECT?
HOW DO WE USE YOUR INFORMATION?
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
HOW LONG DO WE KEEP YOUR INFORMATION?
DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
WHAT INFORMATION DO WE COLLECT? In Short: We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect can include the following: We collect first name, last name, telephone numbers; email addresses; and other similar data in our website.
HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our services with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our Services for a variety of business purposes. We process your personal information for these purposes in reliance on our legitimate business interests, with your consent.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than 1 year. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.
DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly request data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at [email protected].
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information with your consent.
WHAT ARE YOUR PRIVACY RIGHTS?
You have certain rights regarding the personal information we collect, use, and store. We are committed to honoring those rights and ensuring transparency in how your data is handled.
1. Right to Access Your Information
You may request access to the personal information we have about you, including the categories of data collected, the purpose for collection, and how it has been used.
2. Right to Correct or Update Information
If any of your personal information is inaccurate or incomplete, you have the right to request corrections or updates.
3. Right to Request Deletion
You may request that we delete your personal information, subject to any legal or regulatory obligations that require us to retain certain data.
4. Right to Withdraw Consent (Including SMS Communications)
If you have opted in to receive SMS or other communications from us, you may withdraw your consent at any time.
For SMS communications:
You can reply STOP to any message to opt out.
You can reply HELP for assistance.
Message and data rates may apply.
Message frequency may vary.
Opting out of SMS communications will not affect other services you have requested from us unless the communication is essential to providing those services.
5. Right to Know How Your Data Is Used
We use your information only for legitimate business purposes, including:
Providing requested services
Customer support
Appointment reminders or service notifications
Marketing communications (only with your explicit consent)
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
6. Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
How to Exercise Your Rights
To exercise any of your privacy rights, you may contact us at:
Email: [email protected]
Phone: (630) 210-4689
Mailing Address: 4413 Roosevelt Rd #104, Hillside Illinois 60162
We will respond to all legitimate requests within a reasonable timeframe, in accordance with applicable laws.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, you may email us at [email protected] or by post to:
Serna Technical Center
4413 Roosevelt Rd #104, Hillside Illinois 60162
